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Tech Needs TV

What Happened To The Web’s Promised Land of Targeted Advertising?

Posted by Doug Garnett February - 28 - 2011 - Monday

In my introductory ad classes, students review two ad articles each quarter. And from the very first class I taught in January of 2001, an overwhelming number of reviews have extolled the glory of highly targeted advertising on the web.

These articles described a virtual eden – where advertising’s power is increased because ad dollars are spent only on communication with those who care. Just imagine, they say, targeting by interest, by their browsing history, by online purchase history, by selection of keywords in the past 10 years, and perhaps even by the genetic make-up of the consumer’s children

Ten years later, how is Eden?

The answer is decidedly “mixed”. First, response rates to web advertising are horrible. I was reading a book bemoaning how studies show that “only” 16% of TV viewers get the branding from a typical spot (although good creative makes it much higher).

Hmmm. So 1 out of every 6 people watching TV at that time both see the spot and remember the brand. That’s actually quite astonishing when compared with clickthrough rates. See, in CTR’s it’s considered good if you get one click for every 500 times the ad is presented.

Yikes. My agency creates TV campaigns that have gotten one out of every 200 viewers to PURCHASE from our direct response television ads! But it’s not just TV. Even today, direct mail typically gets one response for every 100 presentations (note that a response is much more significant than a throw-away click).

But a click is a throw-away thing – cheap and easy for a browsing consumer to give. Marketing fundamentals would suggest that if web advertising carried any value to consumers, response rates would be much, much higher – probably 10% or 15% instead of .02%. Clearly, something is broken.

And so, Adam and Eve fall prey to the serpent of “discounting”. Before anyone complains, I’m quite aware that the end cost is quite important and web clicks are very cheap so maybe it all evens out. (Maybe.)

Problem is that a strong industry typically doesn’t work this way. The more highly targeted the media, the more you should be able to charge for the media access. With the web, it’s almost the opposite.

And it all gets worse in social media. (I wrote recently about how average Facebook advertising CTR is 1 click for every 2000 presentations.)

So what? Clearly, the web’s targeted perfection doesn’t correspond with better effectiveness. But I don’t have the full answers for what this means – and nobody else does either. Let’s just walk through what we know about this issue:

- Once more, the hype used to foist the web onto advertisers isn’t supported by reality.
- Not only does it not jive with reality, but it falls very far short of what we should have expected.
- Web media outlets have dropped prices into the bargain basement and they can afford to because their sub-structure is pretty cheap.

This leads me to two important questions for future consideration. First, can web’s micro-audiences really be used to substitute for mass advertising? And secondly, why isn’t anyone talking about this as a problem?

Copyright 2011 – Doug Garnett – All rights Reserved


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Doug Garnett, DRTV and Technology Industry Expert

Doug Garnett is founder and CEO of DRTV agency Atomic Direct and a leading expert on innovative uses of DRTV, infomercials and other in-depth TV and non-TV messages to build brand and drive sales.

Doug has been working in and around the technology field for 27 years. After starting in aerospace, he spent 5 years selling and marketing supercomputers. Since shifting to advertising, his clients have included AT&T, IBM, Apple, Disney Mobile, Ugobe, Presto, and Netpliance.

Doug sits on the editorial board of Response Magazine, is an adjunct professor of general advertising at Portland State University, and is a member of the Jordan-Whitney Greensheet Panel.

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